Manage Ecommerce Customer Chatsfrom One WhatsApp CRM
Growki helps ecommerce teams manage product enquiries, order questions, abandoned leads, support chats, and repeat customer follow-ups from one shared WhatsApp inbox.
Leo · Growki AI
online
Sales this week
₹4.2L closed
260+
Retail & online stores
1.8M+
Customer chats handled
24%
more carts recovered
Ecommerce Sales Are Lost When WhatsApp Replies Are Delayed
Customers ask about product details, price, availability, order status, returns, delivery, and offers on WhatsApp. If your team is replying from different phones, customer chats become scattered and follow-ups get missed.
Use Cases
Tailored to Retail & E-commerce Workflows
Here are the core WhatsApp use cases Growki automates and manages for retail stores & online sellers.
FAB Model
Benefit → Advantage → Feature
How Growki transforms WhatsApp enquiries into business growth.
1. Benefit
Start with the result the sector wants
Turn more product enquiries into completed orders.
2. Advantage
Explain why Growki helps achieve it
Growki helps your team respond faster, track customer intent, and manage every WhatsApp conversation in one place.
3. Feature
Mention the exact product capability
Shared WhatsApp inbox; chat assignment; tags; notes; customer history; follow-up tracking; AI reply assistance.
Sector Advantages
Why Growki for Retail & E-commerce?
Designed specifically to solve the biggest chat & enquiry challenges in retail stores & online sellers.
Respond faster to product enquiries
Track pending customer conversations
Assign support and sales chats
Reduce missed order opportunities
Keep customer history organized
Support repeat purchase follow-ups
The Retail & E-commerce Reality
What's actually happening to your leads right now.
These are the five things costing retail stores & online sellers the most enquiries — quietly, every single day.
1 in 3
Stock questions go unanswered for hours
A customer asks if an item is in stock, and by the time someone replies, they've already bought it elsewhere.
stock enquiries get no reply within an hour
68%
Abandoned carts are never followed up
Someone adds an item to cart, gets distracted, and never comes back — with no message ever sent to bring them home.
average cart abandonment rate without follow-up
5 hrs
Order status questions flood the inbox
“Where's my order?” gets asked constantly, pulling staff away from actually selling.
spent weekly answering order-status questions
58%
One-time buyers who never come back
A customer buys once and is never re-engaged for a repeat purchase, restock alert, or seasonal offer.
of first-time buyers never make a second purchase
Before vs. After Growki
Same team, same leads — a completely different outcome.
Nothing about your sales team changes. What changes is whether a lead gets answered, tracked, and followed up.
Before
- Stock questions go unanswered for hours
- Abandoned carts are never followed up
- Order status questions flood the inbox
- One-time buyers who never come back
After Growki
Leo answers stock and sizing instantly
Every product question gets an accurate, immediate reply, any time of day.
Abandoned carts get an automatic nudge
A friendly reminder goes out within hours, recovering sales that would otherwise be lost.
Order status shared automatically
Customers get proactive updates, without ever having to ask.
Automatic re-engagement for past buyers
Restock alerts and seasonal offers sent on a schedule, not when someone remembers.
Everything Included
Built specifically for how retail stores & online sellers sell.
Not a generic chatbot bolted onto a CRM — every feature here maps to a real step in your sales process.
WhatsApp Sales Inbox
Every customer conversation — stock, sizing, order status — in one shared, searchable inbox.
AI Shopping Assistant
Answers product, stock, and pricing questions instantly, in your brand's voice.
Abandoned Cart Recovery
Automatic reminders that bring customers back to complete their purchase.
New Arrival & Sale Broadcasts
Message your whole customer list about a new collection or sale in one send.
In-Chat Payment Links
Customers pay directly inside the WhatsApp conversation.
Order Status Updates
Automatic confirmation, shipping, and delivery updates.
Sales & Response Reports
Revenue, response time, and repeat purchase rate in one view.
Customer Tagging by Purchase History
Segment buyers automatically for targeted offers.
How It Works For Retail & E-commerce
From first message to closed deal, mapped out.
Six steps, running automatically in the background of every conversation your team has.
STEP 01
Customer messages about a product
Stock, sizing, pricing, or an order question.
STEP 02
Leo answers instantly
Accurate, real-time answers, day or night.
STEP 03
Order placed and payment sent
A payment link shared directly in the chat.
STEP 04
Order status updates automatically
Confirmed, shipped, delivered.
STEP 05
Abandoned carts get a nudge
If checkout isn't completed, a reminder follows.
STEP 06
Customer re-engaged for repeat purchase
Restock alerts and offers, sent automatically.
Why Growki
Built to get you live this week, not this quarter.
No procurement process, no six-week onboarding — just a working WhatsApp CRM by the end of the day.
Live in under a day
Connect your store's WhatsApp number and start selling the same day.
Priced for a single store, not an enterprise
Plans that make sense whether you run one store or several.
Support that understands retail peaks
Real help, including around your biggest sale days.
AI trained on your catalog
Leo knows your products and stock — not generic small talk.
Built for online and in-store selling both
Whether you sell from a shop, a website, or both.
No coding, no developer needed
Your team manages broadcasts and offers themselves.
The Impact
Numbers retail stores & online sellers actually feel.
24%
more carts recovered
3x
faster response to stock questions
12+ hrs
saved weekly on customer questions
90%
of order-status questions resolved automatically
260+
retail & online stores on Growki
4.6/5
average customer satisfaction rating
See It In Action
One dashboard, your whole retail & e-commerce pipeline.
Every conversation, tagged and tracked, rolls up into a live view your team actually checks.
Store Overview — This Week
Orders This Week
318
Avg. Reply Time
31 sec
Carts Recovered
56
Pipeline this month
Standard Capabilities
Standard CTA & FAB Core Features
Reusable copy block powering all Growki sector landing pages.
Ready to Manage WhatsApp Conversations Better?
Growki helps your team organize chats, assign leads, track follow-ups, and respond faster from one AI-powered WhatsApp CRM.
Customer Stories
Real teams, real conversations, real results.
“We were losing so many sales to 'let me think about it' carts. The automatic reminders alone recovered a noticeable chunk of that.”
Tanvi Deshpande
Founder · Loom & Thread
“'Where's my order' messages used to be half our inbox. Automatic status updates cut that down almost completely.”
Rajat Bhalla
Operations Lead · UrbanCart
“Leo answering stock questions instantly changed how fast we close a sale on WhatsApp.”
Simran Kaur
Owner · Kaur Collections
Questions, Answered
Everything retail stores & online sellers ask before switching.
Make WhatsApp a Better Sales Channel for Your Store | Growki helps ecommerce teams manage customer chats and follow-ups more clearly.
See Growki running on your own WhatsApp number, with your own industry's workflow, in a 20-minute call.
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